1. Until the 1960 ‘s, about all hotels were utilizing a manual system. In the late 70 ‘s, with the debut of computing machines, hotels shifted to semi-automated systems. Nowadays, most of the five-star hotels use a to the full machine-controlled system.
Explain how each of the three different types of systems can be used every bit far as the pre-arrival phase of the guest rhythm is concerned.
What type of hotel would utilize each system?
Non-automated ( manual ) system normally means done by manus. All processs and the different sort of computations are done manually which means that all the information is typed into notepad. As for the pre-arrival phase the reserve demands should be written in a notebook and merely reserves up to 6 months shall be kept. It is hard under this system, to publish reserve verification Numberss, to finish the pre-registration activities and to fix tenancy prognosiss because you need a batch of clip and money ( more labour ) to manually transport out all these activities. The type of hotel that could utilize this system is a little size hotel with no more than 150 suites.
Semi-automated system normally uses Electro-mechanical equipment which means that each section should hold its ain computing machine system. Under this system the several sections can manage all their operations, for illustration prepare the different studies automatically, publish the measures etc. and this is an advantage over the manual systems. Despite all these, this system has its disadvantages because it ‘s really complicated to run and command the devices for the ground that the equipment is non incorporated with other systems and that creates jobs with its care. As for the pre-arrival phase invitees can instantly reach the hotel or they can name a national reserve web. Furthermore, the reserve agents with the aid of this system can fix easier pre-registration records, guest paginations and other reserve activities. The type of hotel that could do a usage of this system is a average size metropolis hotel or a suite hotel with no more than 300 suites.
Fully automated system is the best computing machine based system used in the hotels. The chief feature of this system is the widespread usage of the different departmental package bundle plans incorporated and connected to the chief terminus that is located in the front office section. All the charges or any alterations to a invitee ‘s measure from any section base on balls instantly in the response ‘s computing machine. As for the pre-arrival phase, the reserve section uses a package bundle which is interfaced and connected with one or more cardinal reserve offices. For illustration, a company with many hotels has a cardinal reserve system, under this system can look into the reserves from all its hotels, can do a reserve and look into the room handiness. Furthermore, the reserve agents can automatically bring forth petitions for invitees deposit ; bring forth verification letters, produce tenancy and prognosis lists, finger out pre-registration activities for all types of invitees etc. All the types of hotel could utilize this system in instance that they can afford its disbursals. This system normally used by resort hotels, convention hotels etc. with more than 300 suites.
2. What is a cardinal reserve system? Give inside informations of a system of your pick.
A cardinal reserve system is a web for pass oning reserves in which each take parting belongings is represented in an machine-controlled database and is required to supply room handiness informations to the cardinal reserves centre on a timely footing. Almost all the hotels belong to one or more reserve systems. This system is composed of a cardinal reserve office which deals straight with the populace in several ways: by toll-free telephone figure, by online web reference and operates 24 hours a twenty-four hours. Cardinal reserve offices and member hotels can pass on any reserve dealing if the hotels are equipped with the appropriate equipment. Such equipment includes: cyberspace connexions, teletypewriter, teletype, facsimile, personal computing machines etc. Central reserve offices are divided into an affiliate reserves web and a non affiliate reserves web. An affiliate reserve web is a hotel concatenation ‘s reserve system where all participating belongingss are contractually related. The advantages of this reserve web are: do the procedure of reserve more easy, cut down costs and reserves are pat from one hotel to the other. A non-affiliate reserve web is a subscription system designed to link independent or non-chain belongingss.
PROTEL Central Reservation System is the best tool for the cardinal reserve office of hotels and is based on the Multi Property Edition and Web Booking Engine faculties. Through the constellation of multi belongings edition dashboard all the characteristics of all the hotels can be configured in the centralised database, for illustration: location and type of construction, room types and room characteristics per room, seasonality, rates and commercial schemes per each belongings, negotiated rates for peculiar invitees ( groups, companies, circuit operators, travel bureaus ) , guest cleavage and selling sections, Idaho and watchword for VIPs to allow them direct web reserves etc. As good the user profiles can be defined centrally as the invitees profiles entered in the cardinal database. Every invitee ‘s profile contains all the historical information on the corsets, the payments and the reserves in all the hotels of the belongings. Each belongings can link to the cardinal reserve system through a web interface and update online if there are suites available for reserves, the comparative rates and bounds. Protel operates on the centralised database and the users know at every clip how the tenancy is in each hotel. If there are suites available can be checked by the usage of filters such as, period, room types, hotel characteristics, location, geographical country etc. After that the reserves are notified to the hotel by electronic mail.
3. How are suites allocated under:
- A manual system
- A computerized system
The room rack or its computerised equal is the get downing point for room allotment. It shows if there are suites available and if they are ready for business.
a. ) The suites are allocated under a manual system as follows:
- The room rack is a manner of exposing the current place of every room in the hotel. The room rack acts as the footing for fixing studies on tenancy and lease gross that ‘s why it must be ever up to day of the month and wholly accurate.
- There is a slot for each room into which is placed a card demoing present business status. Every slot is marked with the room figure and could incorporate information such as current rack rate.
- It is separated into floors with bordering suites side by side.
- It should be located someplace where merely the receptionists can see it and non invitees.
- The guest card was completed with basic inside informations of the engagement. There are other cards in different colorss which show the room status, if it is cleaned or out of order.
B. ) The suites are allocated under a computerized system as follows:
- A computerised system does the same occupation as the rack rate but all the information stored in an electronic memory.
- Computer keeps path of suites during the enrollment procedure and comments which suites are allocated and removes those which are available for allowing.
- When a invitee checks out the room is added to a list of those to be cleaned. When the housework clean the room, the executive housekeeper informs the system and the computing machine right off adds that room to the list of those available for allowing.
- The computing machine combines current room handiness with an progress engagement show so that aid you know if a peculiar room is possible to be needed over the following few yearss.
4. How is guests measure compiled utilizing:
- A manual system
- A computerized system
a. ) A invitee ‘s measure is compiled under a manual system with the aid of the manual tabular matter which keeps inside informations of the invitees account and the different sections. Any invitee ‘s minutess in the different sections must are backed up by a verifier. These verifiers ( eating house measures, saloon measures, laundry faux pass ) must be forwarded to the front office teller every bit shortly as possible.At the terminal of the twenty-four hours and when all the verifiers has arrived at the response the dark hearer should post all the charges to the invitees room, shut the twenty-four hours manually and fix the gross figures even if the invitee do n’t inquire for his measure in a day-to-day footing, but in instance that the guest ask for his measure it should be ready. This is succeeded with the aid of the brought forward ( shows the charges from the old twenty-four hours ) and the carry frontward ( shows the charges of the twenty-four hours plus the old yearss ) which keeps up to day of the month all the invitees measures and when a invitee semen to the response to settle his measure it ‘s about ready.
B. ) With a computerized system all the invitees ‘ minutess in the different sections pass automatically in the response ‘s computing machine and any errors in the measures could be corrected instantly from the specific section that charged the incorrect sum. At the terminal of the twenty-four hours each section closes each twenty-four hours and sends the studies and the verifiers to the response even though they are already in the system. So, any clip that a invitee asks for his measure the forepart desk agents is ready for printout at any clip.