The Role of Trust Essay

The function of trust is really much of import in cognition transportation. Trust is really much of import for cognition based company as market place barter of cognition gives rise to elevated degree of uncertainness and hazard. This hazard and uncertainness can be reduced by the presence of high degree of trust ( Joanne Roberts, 2000 ) . This position is supported by D. Sandy Staples & A ; Jane Webster who used societal exchange theory to develop theoretical account associating trust to knowledge sharing and cognition sharing to team effectivity. They used hypothesis method to demo that cognition sharing among the squad is associated with interpersonal trust of others in the squad. Besides squad ‘s effectivity is associated with cognition sharing. In cognition sharing, interpersonal trust comes into drama because requestors should let themselves to be unfastened to their co-workers, for case, by accepting their deficiency of cognition in a certain sphere ( Gray, 2001 ) . The requestors should besides swear that accurate and helpful information will be provided from his squad members. Similarly, information supplier should besides swear that appropriate usage of cognition will take topographic point. Sharing wont take topographic point without trust as person will non be actively socialising.

Depending on the strength of situational construction the undertaking of trust vary. Due to the deficiency of other mechanisms trust enables the transportation of cognition. Trust has critical affirmatory effects in state of affairs with low construction. In state of affairss with stronger constructions, trust plays a weaker function. So power of trust is affected by undertaking mutualities structural factor. Under high undertaking mutuality, trust is higher among team members and has comparatively strong structural status. Therefore, dependableness on trust will be fewer. As the trust is lower in instance of low undertaking mutuality ( weak construction ) trust drama of import in cognition transportation.

Virtual squads are frequently created to let people with different backgrounds, expertness and positions to work on a job. However D. Sandy Staples & A ; Jane Webster showed that being practical does non look to ache the dealingss between trust and cognition sharing.

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ICT besides plays of import function in cognition transportation. Joanne Roberts contradicts this statement by stating that ICT plays of import function in reassigning expressed cognition, for silent cognition face to confront communicating is critical. So trust is of import in reassigning expressed cognition via ICT.


D. Sandy Staples & A ; Jane Webster showed utilizing hypothesis method that task mutuality does impact the relation between trust and cognition sharing, and squad construction and equilibrate both affect the relation between cognition sharing and public presentation.

Joanne Roberts showed us that trust is of import for expressed cognition to reassign via ICT.

Obstacles to the execution of KM

There are many obstructions in execution of successful cognition direction ( KM ) like construction of organisation, organisation civilization, direction of organisation etc. Talking about direction of administration as obstruction Chinho Lin and Shu-Mei ( 2005 ) has shown this as spread between cognition required for administration fight as seen by top directors and execution program for cognition direction. The Chinho Lin and Shu-Mei ( 2005 ) says that “ although top directors recognize the demand for the acquisition of cognition, they may non be able to specify the cognition clearly due to their inability to efficaciously depict what they need ” . He means to state that inability of directors to believe of needed cognition into the execution program of cognition direction system, consequences in spread which is the difference between the position of the top-level directors and execution program for the cognition direction system. To extinguish this obstruction, he says that the house needs to do a full cognition direction program which can mix the cognition capableness of all sections to do value for the organisation. There must be evenness between the administration mission and cognition scheme to successful implement cognition direction system ( Holsapple and Singh, 2001 ) .

Administration civilization is one of the most serious obstructions to the successful execution of cognition direction. Microsoft has divided it into two parts knowledge sharing and the fright of invention ( Microsoft Corporation, 1999 ) . This position is supported by ( Ndlela and Toit, 2001 ) who says that “ employees must be allowed to experiment in order to be knowing. Employees should non be afraid of perpetrating errors, and should be encouraged to portion the lessons learned so that the same error will non be repeated ” ( Ndlela and Toit, 2001 ) . They further say that information engineering is merely the tool to assist in execution of cognition direction system, pull offing cognition assets and incorporating people from different sections. People entirely are responsible for execution of cognition direction ( Ndlela and Toit, 2001 ) . Problem is with the people, people does non demo their cognition they keep it silent. They besides fear that sharing of cognition may lose their occupation. This job can be solved by giving inducements to employees. Furthermore, even if they are acute to portion, there is deficient interactions among sections, hapless cognition direction schemes, new state of affairss are treated in old manners, and entree to knowledge is hard. Additionally, a sharing platform, larning focal point, utile cognition and general sharing are losing. Besides reusability of cognition is non concentrated. These were some of root cause of jobs while execution of cognition direction.


We have seen that Chinho Lin and Shu-Mei ( 2005 ) Tseng gave a management-oriented construction to depict the jobs that may originate during execution of cognition direction system. They besides gave grounds for these spreads and supply several basic attacks to work out these spreads, which could be a utile for administration during execution of cognition direction system.

We have besides seen Holsapple and Singh solution to the execution spread and Ndlela and Toit positions of jobs with people of non sharing their cognition.


  • Lin, C, Tseng, S 2005, ‘The execution spreads for the Knowledge direction system ‘ , Industial Management and Data Systems, Singh, M, Shankar, R, Narain, R, Kumar. A 2006, ‘Survey of cognition direction patterns in Indian fabrication industries ‘ , Journal of Knowledge Management, vol 10, no. 6, pp. 110-128.

    In today ‘s competitory universe, cognition is considered to be an plus that needs to be managed expeditiously to stay in competition. It is of import to capture cognition to assist work outing future jobs. John Stapleton ( 2005 ) explains this by taking building undertaking as an illustration. Each building undertaking has its won unique job. Anticipatory steps can be applied by finding the likely jobs at planing and be aftering phase. Often as clip goes knowledge is exchanged among different coevalss ( Modesitt, 1992 ) but due to impermanent civilization of contracts and Mobile undertaking squads knowledge is gone astray when employees move from one company to another ( Kasvi et al. , 2003 ) . Hence the importance of cognition gaining control.

    While capturing cognition there are different issues which are to be considered like different civilizations, web, motivational, communicating, single ‘s issues, construction of endeavors etc. Often senior professionals do n’t interchange cognition as they see it as their domination. In medium or little administration frequently via web cognition is captured, web can non likely be cognizant of whole cognition if these administrations expand. Besides the geographical separation of sites would hold damaging consequence on gaining control of cognition.

    ( John Stapleton, 2005 ) . Besides there are motive issues for medium and little companies as cognition gaining control procedure are to be rewarded in meaningful manner that could promote employees. Here developing staff in usage of current cognition can be possible solution. Often proficient and fiscal are besides major job for these organisations like deficiency of standardisation of the system, practical troubles in accessing intranet and expressed cognition. For these little administrations knowledge gaining control can be dearly-won, labour intensive and see it as liability instead so an plus. ( Subhashi, Charles and Bimal, 2005 ) .

    There is threat of losing critical cognition if these jobs are non solved. The undermentioned attacks were demonstrated to be practical and successful by John and Tony ( 2005 ) i.e. , while capturing cognition every member should take part and procedure of capturing cognition should be incorporated with overall procedure of undertaking.


    Therefore we have seen assorted jobs and possible solution for little and average administrations for capturing critical cognition.


  • • Hari, S, Egbu, C, Kumar, B 2005, ‘A cognition gaining control awareness tool: An empirical survey on little and average endeavors in building industry ‘ , Engineering, Construction and Architectural Management, vol 12, no. 6, pp. 533-567. • Stapleton, J, Matsumotu, I, Glass, J, Thorpe, T 2005, ‘A knowledge-capture study for multidisciplinary design environments ‘ , Journal of Knowledge Management, vol. 9 no. 3, pp. 83-92. • Jensen, P, Webster, E, 2009, ‘Knowledge direction: does capture hinder creative activity? ‘ , Industrial and Corporate Change, Volume 18, Number 4, pp. 701-727.